Palace operations centers

All of our services and solutions are expertly managed and coordinated through Palace Technology Group Operations Centers (POCs). These centers combine advanced technology with highly trained personnel, utilizing proven processes and strict protocols to deliver top-tier security and service to our clients.

In the event of an incident, data is immediately transmitted to the POC for swift response. With a single point of contact and a concentrated presence of security officers, we ensure rapid and effective action. The POCs also serve as the hub for all analytics, reporting, and data analysis, enabling us to optimize our services.

Leveraging the data managed in our Palace Technology Group Operations Centers allows us to offer new, enhanced security solutions for our clients. This enables us to be proactive in our approach to security, anticipating and mitigating risks rather than merely reacting to events after they occur.

At the POCs, specialized operators manage the various components of our protective security solutions. These experts are trained to quickly address issues and resolve them in line with each client’s specific requirements.

Our integrated security solutions enhance cost-efficiency for clients by combining our deep understanding of their security needs with data and intelligence. This allows us to optimize the balance between on-site, mobile, and remote guarding services.

The quality and speed of the information we provide are enhanced by our established reporting tools and routines. These processes are continuously refined based on data and reports, ensuring ongoing improvements in service delivery.

We also offer response and call-out services, where alarm-response officers respond to emergencies and disruptions at client sites.

When an alarm is triggered, one of our alarm-response officers—often from a dedicated call-out division—arrives on-site to act according to pre-established protocols. This typically involves inspecting both the exterior and interior of the facility.

The officer remains in constant communication with the alarm monitoring center and can alert local authorities, such as the police or fire department, if needed. If additional expertise is required, such as a plumber for a water leak, the officer will coordinate with on-call personnel. For medical emergencies, our security officers can provide basic first aid or assist with transportation until professional medical help arrives.

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